At GenzTechnologiez, customer satisfaction is our top priority. If you’re not satisfied with your purchase, we offer a simple return process with a fair deduction policy.
Return Eligibility
You can request a return within 7 days of receiving your product.
The item must be unused, in original condition, and in original packaging.
Products showing signs of damage, use, or wear will not be accepted.
Refund & Deduction
A 30% deduction will be applied on all approved returns. This covers shipping, handling, and restocking costs.
The remaining 70% of the amount will be refunded to your original payment method.
Refunds are processed within 7–14 business days after we receive and inspect the returned item.
Non-Returnable Items
Customized or special-order items
Items bought during a sale or discount campaign
Products damaged after delivery due to mishandling
How to Request a Return
1. Email us at genztechnologiespk@gmail.com with your order number and reason for return.
2. Our team will review your request and, if approved, provide return instructions.
3. Customers are responsible for shipping the item back using a trackable courier service.
Important Notes
No returns will be accepted without prior approval.
Returned items without original packaging will not be refunded.
We reserve the right to update this policy at any time without prior notice.
For any questions or concerns, please contact us at genztechnologiespk@gmail.com or use our contact form.